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The whole process of adding a HelpDesk address to your Google Group looks like this: Now you’ll see a new address added to your Google Group, and the process is complete. You can find your dedicated HelpDesk forwarding address in the “Email address” settings. Here you need to fill in your HelpDesk’s forwarding address and click on “Add to group.” Select the group in which you want to place HelpDesk’s forwarding address, which you can find in HelpDesk Settings > Email addresses.Ĭlick on a yellow button with “+” and “Add members.” Remember that only the admin of the domain can access this setting. If you’re using Groups in G Suite, you can add HelpDesk’s forwarding address as one of the email addresses in your group.įirstly, open the G Suite administrator console. You’ll see a warning informing you that this filter will forward Spam.Īfter submitting, you’ll see the filter that allows you to forward all messages with Spam to HelpDesk.įorwarding using Google Groups (only for G Suite users) The last thing you need to do is to select “Never send it to Spam” and click “Create filter.” You’ll find it in the “Email address” settings. In the “Forward it to:” section, enter your HelpDesk’s forwarding address. In the next step, you’ll be asked what to do with these messages. In the “Has the words” section, put “Create filter.” To do this, click the sprocket icon and go to Settings > Filters and Blocked Addresses. If, for example, one of your customer’s email addresses will accidentally be flagged as spam.īut there is a simple way to forward all the messages from your “Spam” folder.įirst, disable forwarding if you’re already using it to redirect messages. You may find that you need to take care of these emails as well. Transfer emails from the “Spam” folderīy default, Gmail doesn’t forward emails that are marked as spam.
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Here’s a list of all the topics that you’ll find: We also covered some additional options that you can find useful.
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In this article, we’ll show you how to set up forwarding in G Suite / Gmail.
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